Leak Adjustment Request

Leak Adjustment Form

Fill out the form below to submit your Leak Adjustment Form Electronically

Step 1 of 3

Account Number(Required)

Member/Customer Name(Required)

First Last

Address(Required)

Street Address City State / Province / Region ZIP / Postal Code

Eligibility for Leak Adjustment

For a customer to be eligible for a leak adjustment, the customer must complete a leak adjustment request certifying that:

+ The customer, upon discovering the leak or becoming aware of the leak, notified the Ramsey Water within two (2) working days

+ The leak occurred between the point of the customer connection to the service set and where the customer's line enters the residence or other structures

+ The customer has not had a previous water leak adjustment within the past twelve (12) months

+ The customer upon discovering the leak or becoming aware of the leak, immediately had the leak repaired

+ Leaks not meeting the A, B, C, or D requirements or unexplained leaks will not be eligible for adjustment.

No leak adjustments will be approved on service lines within twelve (12) months of installation or reinstallation of the service line.

Following the certified request for leak adjustment an employee will visit the premises to observe the location of the leak repair.

Irrigation systems shall not be eligible for leak adjustments.

Administrative Handling of a Leak Adjustment Request

A leak adjustment request shall be handled administratively as follows:

+ The Manager may approve the adjustment; In the absence of the Manager, the Office Manager may approve the adjustment

+ If the Manager or Office Manager refuses the adjustment and the Member/Customer is not satisfied then he/she may request that the matter be taken to the Board of Directors. In the case of a dissatisfied Member/Customer the Board of Directors will conduct an informal hearing, the Board shall at its discretion make a determination

+ If the Board's decision is adverse to the customer, the customer may per the IURC rules, file a complaint with the IURC

Computation of Leak Adjustment

If a leak adjustment is approved, it shall be computed as follows:

The customer's previous twelve (12) monthly bills shall be added together and divided by twelve (12) resulting in average usage.

Average usage determined in 4-A above would be subtracted from monthly billing usage of leak occurrence resulting in leak amount. The leak amount will be divided by two (2) attributing to a 50% reduction of the leak amount to the customer. The average usage from 4-A will be added to the reduced leak amount to determine the monthly billing charged to the customer.

Payment of Adjusted Bill

The customer shall pay the adjusted bill within the normal period bills are due, after that date, the bill shall be handled the same as any other delinquent bill.

If the customer is financially unable to pay the bill, the Manager or Office Manager may approve a payment plan.

Payment of Unadjusted Bill

The customer after denial of leak adjustment by Ramsey Water, shall pay the unadjusted bill, within the normal period bills are due.

If the customer is financially unable to pay the unadjusted bill, the Manager or Office Manager may approve a payment plan.

Unexplained Leaks

Ramsey Water will not approve an adjustment for unexplained leaks or usages.

Eligibility for Leak Adjustment

For a customer to be eligible for a leak adjustment, the customer must complete a leak adjustment request certifying that:

The customer, upon discovering the leak or becoming aware of the leak, notified the Ramsey Water within two (2) working days
The leak occurred between the point of the customer connection to the service set and where the customer's line enters the residence or other structures
The customer has not had a previous water leak adjustment within the past twelve (12) months
The customer upon discovering the leak or becoming aware of the leak, immediately had the leak repaired

Leaks not meeting the A, B, C, or D requirements or unexplained leaks will not be eligible for adjustment.

No leak adjustments will be approved on service lines within twelve (12) months of installation or reinstallation of the service line.

Following the certified request for leak adjustment an employee will visit the premises to observe the location of the leak repair.

Irrigation systems shall not be eligible for leak adjustments.

Administrative Handling of a Leak Adjustment Request

A leak adjustment request shall be handled administratively as follows:

The Manager may approve the adjustment; In the absence of the Manager, the Office Manager may approve the adjustment
If the Manager or Office Manager refuses the adjustment and the Member/Customer is not satisfied then he/she may request that the matter be taken to the Board of Directors. In the case of a dissatisfied Member/Customer the Board of Directors will conduct an informal hearing, the Board shall at its discretion make a determination
If the Board's decision is adverse to the customer, the customer may per the IURC rules, file a complaint with the IURC

Computation of Leak Adjustment

If a leak adjustment is approved, it shall be computed as follows:

The customer's previous twelve (12) monthly bills shall be added together and divided by twelve (12) resulting in average usage.

Average usage determined in 4-A above would be subtracted from monthly billing usage of leak occurrence resulting in leak amount. The leak amount will be divided by two (2) attributing to a 50% reduction of the leak amount to the customer. The average usage from 4-A will be added to the reduced leak amount to determine the monthly billing charged to the customer.

Ramsey Water

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